Financial counseling

We understand that financial management and financing college can be barriers to college completion for many students. The Student Financial Management Center is here to help you overcome this obstacle and set you on the course for financial success.

Every student is assigned a financial counselor who will provide one-on-one consultations about student accounts, educational expenses and financial management. Additionally, peer ambassadors and peer counselors are available on-site to assist students with applying for financial aid, entrance counseling and researching financial needs.

Schedule an appointment

Are you ready to talk to a financial counselor?

Current VCU students can log in to Navigate to find their financial counselor and schedule an appointment.

Prospective VCU students can email for assistance or use the links below to contact a counselor to schedule a one-on-one virtual appointment with their financial counselor based upon their school/college of interest:

Our Virtual Student Services Center houses the answers to a number of general questions about financial aid and student accounting, as well as a live chat option. Visit the Virtual Student Services Center 24 hours a day, seven days a week. 

Need further assistance? Please call us at (804) 828-1550.

Save time with our virtual line

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We want to shorten your wait to meet with our in-person staff in Harris Hall. RamQ, powered by QLess, will allow you to join our in-person line from anywhere by using your smartphone or computer. Once you've joined the line, you can wait where you want: We'll send you wait-time updates and let you know when it's your turn to see a staff member in-person.

Don't forget, you can also schedule a virtual Zoom appointment with your financial counselor by logging in to Navigate.

RamQ is open Monday through Friday from 8:30 a.m. until 4:30 p.m.

Join the line

Text message: Text VCU RamQ to (804) 313-6906. After joining the line, you will receive text message updates about your status. You'll also be provided with text commands that will allow you to check your status in the line, leave the line or request additional time.

Online: Join the RamQ line.

Mobile app: The QLess Mobile App is available for both Apple and Android devices.

Get updates

When in the virtual line text these letters to (804) 313-6906 to receive further information:

  • Text S to check your status
  • Text L to leave the line completely
  • Text M if you need more time

Check your wireless plan with your service provider as standard text rates may apply.

What happens if I don't arrive in time?

Students who do not arrive to SFMC at their allotted time will forfeit their spot in line. Students who are running late may request additional time via text or through the mobile app. Students who arrive within 10 minutes of their spot being forfeited should inform a staff member who can then add the student back to the front of the line.

How is my phone number protected?

Although your phone number is stored in the QLess database, it is not fully visible to any of the university's employees. They will only be able to verify the last 4 digits of your number. Also, QLess does not sell or allow numbers to be spammed by QLess or any third parties. Please see the QLess Privacy Policy for more information and the security measures used to protect your information: